Account Manager

Lasham, Hampshire, Full Time, Perm

We are now seeking to appoint an experienced Account Manager.

Established in 2015 and building on more than 60 years of engineering excellence, 2Excel Engineering is a fast-growing Maintenance and Repair Organisation (MRO) based in Hampshire, delivering service-orientated narrow body Boeing and Airbus Maintenance to Operators and Owners, Leasing Companies and Governments.

We are now seeking to appoint an experienced Account Manager to join us on a permanent basis

The role’s key responsibilities will include but not be limited to:

  • Focusing on existing client accounts, a client-facing role whose goal is to build a positive and strong relationship with the customers, bring transparency in dealings, creating trust, increasing customer satisfaction and ultimately retention.
  • Build and strengthen relationships with key client personnel, understand their needs and ensure staff are positioned to manage the tactical and strategic delivery of our services
  • The Account Manager shall manage multiple assigned accounts, managing customer expectation while meeting company goals, they must possess good communication and negotiation skills, be aware of cultural differences
  • The Account Manager reports to the Commercial Manager (CM) and is answerable to the Commercial Director (CD).

The following skills, knowledge and experience are essential:

  • Outstanding interpersonal skills.
  • Excellent listening, verbal, and written communication skills with high levels of numeracy.
  • Excellent problem-solving skills and an ability to manage multiple high-priority projects and relationships simultaneously.
  • Proven negotiation skills and Time management skills
  • Understanding of Emotional intelligence.
  • Good knowledge of the Microsoft suite
  • Familiar with legal terminology and contractual terms
  • Account Management.
  • Attention to Detail
  • Working to deadlines
  • Professional approach, constantly striving for improvement

We offer:

  • 25 days holiday per year plus bank holidays
  • Free parking
  • Pension scheme
  • Employee Assistance Programme
  • Excellent paid training and development opportunities
  • Occupational health scheme
  • Company events and social activities
  • Sick pay
  • Training and development courses

To express an interest in this role or if you have any questions or queries or would like a full job description please contact Henrik Winberg, HR Manager on 01256 825 126 or email henrik.winberg@2excel.uk

2Excel is committed to promoting equitable treatment, encouraging diversity, and embracing inclusion in our recruitment processes and among our workforce.

We are proud to be recognised as a Disability Confident Employer.